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Application Analyst

Bank of Hawaii

Oahu, HI
Job Code:
Bank of Hawaii
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Job Details

Application Analyst-1600945

Under the guidance of a manager or supervisor, this position is responsible for development, testing, and production support of BOH applications; oversight of business and vendor relationships; identification and analysis of problems; and investigates solutions, new approaches and techniques for implementation.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.




  • Develops and maintains systems from a given set of requirements.
  • Participates in design, code and configuration reviews.
  • Analyzes reviews and rewrites programs and systems to increase operating efficiency or to adapt program to new requirements either internally or through a BOH contracted vendor.
  • Ensures system, application configuration, and/or program code produced individually or by vendors adheres to the Bank’s standards and applicability to business requirements.
  • Provides logic, screen flows, and diagrams depicting data integration and flows from technical specifications.
  • Develops and maintains documentation of all technical development and subsequent revisions.
  • Reuses existing components in new designs and develops new code for reuse.
  • Maintains and enhances third-party software.
  • Plans and executes application and systems installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test and disaster recovery environments.


Production Maintenance:

  • Supports the production environment; logs and tracks problems; responds to questions and support requests and ensures the production environment meets service levels established with business units.
  • May lead problem analysis, initiate corrective actions and resolution and ensures status updates are provided to those impacted in support of the IMSG Service Level Agreements.
  • Assesses and communicates impact of user problems via the various communication channels.  Assigns outstanding problems to the appropriate support group/individual and ensures priorities and deadlines are established.
  • Performs regular follow-up according to procedures, and confirms resolution with user prior to closing the problem reports.
  • Maintains knowledge of assigned products and services supported.
  • Monitors system performance levels and develops the appropriate alerting and reporting processes.
  • Initiates communication with vendor and if needed, escalates with vendor management for problem resolution.
  • Implements program/system updates and enhancements in accordance with corporate policies and Information Management and Systems Group (IMSG) standards.
  • Assists in application system updates to current revision levels and ensures that processes are in place such that similar updates are applied to the underlying infrastructure and associated interfaces.
  • Maintains documentation of IT procedures, system configuration standards, maintenance and upgrades.
  • Follows risk management guidelines and procedures.
  • Ensures compliance with applicable BOH policies.



  • Develops test plans incorporating Corporate Testing Standards.
  • Independently performs testing activities.
  • Works with business partners and IMSG teams to identify and define processes for acceptance testing and reviewing results.
  • Participates in design and pre-implementation walkthroughs.
  • Works with Business partners and IMSG staff members to provide a test environment.
  • Ensures that testing results are documented and that testing approvals are received.
  • Analyzes problems and ensures resolution.
  • Participates in the development of application recovery plans.
  • Ensures application recovery plans are reviewed, tested, and documented according to corporate policies.


Systems Analysis: 

  • Provides systems and/or process analysis and design to meet functional and organizational requirements.
  • Provides input and recommends alternative solutions while costing/estimating.
  • Incorporates Bank of Hawaii information security policies and procedures into all system designs.
  • Incorporates the reuse of existing components within designs where feasible and efficient.
  • Supports full systems life cycles which include hardware or software replacement and redesign.


Business Partnership:

  • Maintains a positive business relationship with business units and partners.
  • Works with business users to understand their needs and define requirements for new or existing applications and systems.
  • Provides the business community with technical alternatives and solutions to meet agreed requirements.
  • Identifies and proposes deliverables required from multiple business groups.
  • Understands the discipline of business process management.
  • Understands business processes and provides input to business partners in support of those processes.
  • Seeks to understand business strategy and provides input to business partners in support of those strategies.
  • With direction, leads project planning sessions with clients, business analysts, and team members.
  • Proactively communicates project status and schedules


Vendor Management:

  • Has an understanding of contractual agreements.
  • Assists in managing vendor to deliver agreed-upon service levels and delivery commitments related to systems performance.
  • Addresses issues with vendor performance on production and project delivery; escalate where necessary.
  • Serves as a primary interface between the vendors and other service providers and the business, ensuring maintenance of vendor and Bank relationships.
  • Participates in contractual negotiations and recommends appropriate changes based on corporate IT standards and support requirements.
  • Develops, or assists in the development of Request for Information (RFIs), Request for Proposal (RFPs) and business cases.
  • Participates in evaluation of vendor proposals and performance taking into account corporate strategy and IT architecture standards.
  • Works with vendor to identify opportunities for innovation, cost reduction, and improved functionality and efficiencies with provided solutions.



  • Leads and participates in team events and projects.
  • Raises issues and concerns through the appropriate channels.
  • Works with peers and direct manager to address concerns and resolve issues.
  • Independent worker who drives assigned tasks through to completion.
  • Provides technical assistance and review of work for junior and peer staff members.
  • Provides coaching and guidance to junior staff.
  • Responsible for their own learning; takes the initiative to become educated and knowledgeable on topics that pertain to technology and their job.
  • Educates users on systems and processes and acts as an IT consultant.
  • Provides cross training with other team members to maintain effective back up.
  • Understands and articulates the direction of emerging technologies and their cost/benefit.
  • Participates in the evaluation and implementation of new technology.
  • Monitors trends and new developments in specific technologies.
  • Accountable for developing and communicating career goals to management.
  • Works with management to develop plan for achieving established career objectives.
  • Participates in interviews and selection of prospective new staff members.


  • Performs all other miscellaneous responsibilities and duties as assigned.




  • 1 to 2 years of college or equivalent work-related experience.



  • 2 to 4 years of related work experience.


Technical Skills:

  • Ability to use a personal computer and is proficient on Microsoft Office software, including Outlook, Internet Explorer, Word, Excel, and Access. 
  • Minimum of one year experience with:
    • Oracle 11g or greater DB Experience
    • Lead support of a reporting platform
    • SQL and .Net development experience

Other Job Qualifications: 

  • Banking/financial industry or related field experience preferred.
  • Good oral and written communication, analytical and problem solving skills.
  • Good interpersonal skills and collaborative style to include teamwork ability.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Information Technology
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Dec 5, 2016, 4:49:54 PM
Unposting Date Ongoing

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