Sign In
 [New User? Sign Up]
Mobile Version

Commercial Banking Service and Support Operations Supervisor

Bank of Hawaii

Oahu, HI
Job Code:
Bank of Hawaii
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Commercial Banking Service and Support Operations Supervisor-1700824

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Commercial Banking Service and Support Operations Supervisor:

Under the direction of the Manager, this position is responsible for a team which performs client service and support functions within Commercial Banking Group.  Plans, organizes, administers, participates in and leads the servicing activities of the assigned servicing teams.  Designs, documents, and implements new methods and procedures as required, making daily operations more efficient.  Directly manages the daily and functional activities within the Commercial Banking Service & Support unit.  Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors


We’ll give you these important responsibilities…

  • Acts as the direct liaison with Primary Relationship Officers, clients and other Bank of Hawaii units in the delivery of the day-to-day operational functions of the assigned Servicing Staff to meet the customers’ needs. These functions chiefly include a variety of simple to moderately difficult Commercial Loan and Deposit Account Transactions.  Speaks directly with internal and external clients, completes and processes applicable forms/reports, and facilitates the approval process coordinating completion of these tasks.  Maintains the desktop documentation/procedure binder and applies this knowledge when assisting with Operational reviews and service requests.   Responsible for keeping staff (and customers as applicable) informed of current bank policies, procedures, federal laws and regulations as well as maintaining a comprehensive knowledge of all operational and servicing changes.
  • Directly manages servicing staff, which performs specialized client servicing functions in a centralized environment.  Responsible for the management of all the employees in the team including staffing, scheduling, compensation, performance management, training and development.  Goal is to attract, retain, and motivate the team to achieve management business objectives and maintain a favorable employee relations climate.  Responsible for the timely and effective management of Human Resource forms and documents relevant to immediate staff.  Facilitates meetings and training sessions.
  • Plans, organizes, administers, participates in and leads the activities of the assigned Servicing Teams.  Recommends the design, documents and implements new methods and procedures to make daily operations more efficient.  Assists Manager with Division projects and programs and may represent Division on and in committees/meetings.  Distributes/collects data/information for related projects and prepares reports and makes presentations as required. Communicates unit goals and objectives to staff.  Monitors and reports on written or verbal service level standards.  Implements and monitors procedures to meet audit and compliance requirements. Maintains the highest level of client service. Keeps abreast of all bank products and services, and uses this knowledge to identify cross-selling and process improvement opportunities.
  • Oversees and supports department and Division servicing activities and efforts to resolve moderately difficult client problems and issues.  Applies a working knowledge of and establishes relationships with other departments in order to achieve optimal client service.  Assists the Manager with functional oversight for all Commercial Banking Group Service Representatives. Arranges for and/or provides coverage for Service Representatives to help ensure appropriate resources to meet overall customer needs.




…if you come to us with these qualifications…



  • Bachelor’s degree from accredited institution or equivalent work experience.



  • Minimum two to four years of supervisory/lead/coaching experience and five years of general bank, deposit, and cash management operations experience, preferably in commercial banking area or business banking or equivalent work experience.  
  • Loan operations experience preferred; and/or including five years of direct client service and routine problem resolution with low to moderate complex transactions, with some guidance from supervisor/manager.


Technical Skills: 

  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software.
  • Knowledge of or ability to use Bank software and systems.


Other Job Qualifications: 

  • Excellent written and verbal communication skills.
  • Must be results oriented, organized, analytical and detail oriented with critical thinking and decision-making abilities.
  • Should always follow up and follow through.
  • Able to manage a high volume of detailed work in a fast paced environment.
  • Must be able to work effectively, efficiently and prioritize workload to meet deadlines.
  • Should be a self-starter who works well with little supervision. 
  • Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently. 
  • Must have excellent leadership and supervisory skills to facilitate team building, coaching and mentoring.
  • Able to analyze complex situations quickly and recommend solutions and alternatives. 
  • Must demonstrate superior servicing skills.
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.
  • Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and commute as required. 
  • Travels by air as required.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.


Job Function Banking Sales/Services
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Sep 28, 2017, 3:02:13 PM
Unposting Date Ongoing
Powered By

Featured Jobs [ View All ]