Consumer Banking Representative - Waikiki Banking Center-1700261
Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change. At Bank of Hawaii, we think of ourselves as forward thinking pace setters. We are constantly finding creative ways to deliver leading edge financial services to our customers. Now, we’re embracing change with our new 21st century banking.
It’s our people who help us succeed in offering first class service and products to our customers. As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork. People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.
Does this sound like you?
Are you ambitious? Want to make a difference in people’s lives? Are you a change leader? Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver? Are you a self-starter, comfortable with ambiguity, and a forward thinker? If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii. Here you can be at the forefront of whatever you do. Welcome to your tomorrow!
A day in your life as a Consumer Banking Representative
Responsible for opening accounts, sales, and other related duties to include servicing and developing new customers. Serves as a liaison for sales and servicing of financial services and products. Actively seeks to convert prospects to clients. Ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.
We’ll give you these important responsibilities…
Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting. Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required. Must be able to push/lift 30 lbs. Must be able to work evenings, weekends and holidays as assigned.
Actively sells financial services including referrals to cross-functional units as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Trains new employees on operational procedures. Provides sales coaching and support to other CBRs. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks and selling traveler’s checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Instant Teller and armored car transactions. Able to use cash dispensing units.
Identifies and secures new high and/or potentially high value consumer clients. Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall unit/district goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls, public address announcements, aisle relationship building and is actively involved in the promotion and marketing of the Bank and its products and services. Performs Meeter/Greeter role in an assigned store on a rotating basis. The Meeter/Greeter is responsible for meeting and greeting each person who enters the store to assure that their needs are appropriately met by demonstrating and educating clients of the various delivery channels available for their banking convenience.
…if you come to us with these qualifications…
REGISTRATION REQUIREMENT: Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
• High school diploma; G.E.D. or equivalent work experience.
• 2 years’ experience in consumer sales, marketing and customer service.
• Demonstrated success in sales environment and exposure to training.
• Demonstrated ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc.
• Demonstrated personal computer skills.
• Demonstrated typing skills by sight.
• Demonstrated verbal communication, sales, marketing and service skills.
• Must be able to push/lift 30 lbs.
• Must be able to work evenings, weekends and holidays as assigned.
• May be required to stand for extensive periods of time.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.
Job Function Branches
Primary Location Hawaii-Oahu
Job Posting Apr 7, 2017, 2:07:38 PM
Unposting Date Ongoing