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Dispute Processing Center Specialist

Bank of Hawaii


Location:
Oahu, HI
Date:
10/19/2017
2017-10-192017-11-18
Job Code:
145725
Categories:
  • Customer Service
Bank of Hawaii
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Job Details


Dispute Processing Center Specialist-1700790
Description

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.

 

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

 

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

 

A day in your life as a DPC Specialist

Under the direction of the Manager and/or Supervisor, this position is responsible for timely and accurate processing operations in the Dispute Processing Center.  Responsibilities include:  inputting, correcting and reviewing new and updated information. Must maintain a working knowledge of all operations within the department to sustain the integrity of the department’s operational guidelines and communicate proper procedures throughout the user community.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating the ESS philosophy by participating in and practicing the ESS disciplines and behaviors. 

We’ll give you these important responsibilities…

  • Reviews and investigates customer disputes pertaining to transactions identified as electronic funds transfers.  Identifies and corrects erroneous or incomplete information and records to maintain quality and compliant processing.  
  • Works effectively in teams and individually.  Communicates effectively verbally and in writing with customers, branches, department personnel, teammates and other financial institutions. 
  • Identifies and analyzes errors/issues, and displays prudent decision-making skills to address said issues/errors.  Must possess and exercise critical thinking skills.  Makes corrections as needed to maintain conformity with Bank standards. 
  • Understands and stays abreast of regulatory changes.  Works with teammates, supervisor, and manager to maintain a current working knowledge of the functions within the department.   
  • Corresponds effectively when giving and receiving feedback. 
  • Assists with performing preliminary and final functional/performance testing for new or upgraded systems/applications.  Assists with implementing changes or new functions. 
  • Performs all other miscellaneous responsibilities and duties as assigned.

 


Qualifications

…if you come to us with these qualifications…

Education: 

  • High school diploma or GED. 

 

Experience: 

  • Minimum 2 years of responsible work experience with customer service, sales or high volume operations responsibilities. 
  • Prior branch or bank experience preferred. 

 

Technical Skills: 

  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software.
  • Knowledge of or ability to use Bank software and systems.   
  • System application knowledge helpful.   

 

Other Job Qualifications: 

  • Demonstrated verbal and written communication skills.
  • Must be analytical, detail oriented, organized.
  • Able to meet deadlines and handle multiple priorities.
  • Should be an active listener and team player who projects a positive, professional image and promotes team effort.
  • Must have strong interpersonal, negotiation and customer service skills.
  • Must be able to work flexible hours including holidays, weekends, and evenings, as needed.
     

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Sep 18, 2017, 11:39:48 AM
Unposting Date Ongoing
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