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Endpoint Engineer

Bank of Hawaii


Location:
Oahu, HI
Date:
06/27/2017
2017-06-272017-07-27
Job Code:
141425
Categories:
  • Engineering
Bank of Hawaii
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Job Details


Endpoint Engineer-1700495
Description

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change. At Bank of Hawaii, we think of ourselves as forward thinking pace setters. We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.

 

It’s our IT team who helps us succeed in offering first class service in new and innovative ways.  As a member of the Information Technology community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  It motivates us to be decisive, work together to solve problems, and never settle for less than best.

 

Does this sound like you?
Are you ambitious?  Want to make a difference in how your company operates? Are you a change leader?  Do you thrive in an environment that leverages your abilities as a technology champion?  Are you a self-starter and a forward thinker?  If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

 

A day in your life as an Endpoint Engineer
Under the direction of the Manager, responsible for the installation, configuration, testing, and production support of endpoint devices, including personal computers, desktop telephones, and cell phones.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

 

We’ll give you these important responsibilities…

Production Maintenance

  • Supports production environment in relation to desktop personal computers, desktop telephones, cell phones, and any other endpoint devices: Logs and tracks problems, responds to questions/support requests, and meets established service levels.  Handles customer requests for telecommunications support, including moves, adds, changes, repairs, and inquiries.
  • Assesses and communicates impact of user problems. Assigns outstanding problems to appropriate support group/individual, and ensures priorities and deadlines are established.
  • Performs regular follow-up according to procedures, and confirms resolution with user prior to closing problem reports.
  • Monitors endpoint device performance levels, and develops appropriate alerting and reporting processes.
  • May lead problem analyses, initiate corrective actions and resolution, and ensures status updates are provided to those impacted in support of the IMSG Service Level Agreements.  Troubleshoots telecommunications issues.
  • Implements program/system updates and enhancements in accordance with corporate policies and Information Technology (IT) standards. 
  • Assists in endpoint device updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interfaces.
  • Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades.  Maintains knowledge of assigned products and services.
  • Follows risk management guidelines and procedures, and ensures compliance with applicable BOH policies.

Implementation

  • Implements and maintains endpoint devices as specified by a given set of requirements. Provides logic, data flows, and diagrams from technical specifications depicting system integration.
  • Participates in design and configuration reviews.  Ensures endpoint device configuration changes produced individually or by vendors adhere to the Bank’s standards and applicable business requirements.
  • Develops and maintains documentation of all technical development and subsequent revisions.
  • Maintains and enhances third-party software.
  • Plans and executes endpoint device installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test, and disaster recovery environments.

Systems Analysis

  • Provides systems and/or process analysis and design to meet functional and organizational requirements.
  • Provides input and recommends alternative solutions while costing/estimating.
  • Incorporates Bank of Hawaii information security policies and procedures into all system designs.
  • Incorporates the reuse of existing components within designs where feasible and efficient.
  • Supports full systems life cycles which include hardware or software replacement and redesign.

 

Testing

  • Develops test plans, incorporating Corporate Testing Standards and independently performs testing activities.
  • Works with business partners and IT teams to identify and define processes for acceptance testing and for reviewing results.
  • Participates in design and pre-implementation walk-throughs.
  • Works with Business Partners and IT staff members to provide a test environment.
  • Ensures that testing results are documented and that testing approvals are received.
  • Analyzes problems and ensures resolution.
  • Participates in the development of application recovery plans.
  • Ensures application recovery plans are reviewed, tested, and documented according to corporate policies.

 

Vendor Management

  • Serves as a primary interface with vendors or other service providers, ensuring maintenance of vendor and Bank relationships.
  • Assists in managing vendor to deliver agreed-upon service levels and delivery commitments related to systems performance.
  • Addresses issues with vendor performance on production and project delivery. Initiates communication with vendor and, if needed, escalates with vendor management for problem resolution.
  • Works with vendor to identify opportunities for innovation, cost reduction, and improved functionality and efficiencies with provided solutions.
  • Develops or assists in the development of Request for Information (RFIs), Request for Proposal (RFPs), and business cases.
  • Participates in evaluation of vendor proposals and performance, taking into account corporate strategy and IT architecture standards.
  • Participates in contractual negotiations and recommends appropriate changes based on corporate IT standards and support requirements.

 

Leadership

  • Participates in team events and projects.
  • Educates users on endpoint devices, and acts as an IT consultant.
  • Provides cross training with other team members to maintain effective back up.
  • Participates in the evaluation and implementation of new technology. Takes initiative to become educated and knowledgeable on topics that pertain to technology and role.
  • Monitors trends and new developments in specific technologies.
    Develops and communicates career goals to management, works with management to develop plan for achieving career objectives.
  • Participates in interviews and selection of prospective new staff members.

 

Business Partnership

  • Maintains a positive business relationship with business units and partners.
  • Works with business users to understand their needs and to define requirements for new or existing endpoint devices.
  • Provides technical alternatives and solutions to meet business community requirements.
  • Identifies and proposes deliverables required from multiple business groups.
  • Understands business processes and business strategy, and provides input to Business Partners in support of those processes/strategies.
  • Leads, with direction, project planning sessions with clients, business analysts, and team members.
  • Communicates project status and schedules proactively.

Performs all other miscellaneous responsibilities and duties as assigned.


Qualifications

…if you come to us with these qualifications…

Education: 

  • Bachelor’s degree from an accredited institution or equivalent work experience.

 

Experience: 

  • Minimum of 5 years of work experience in information technology supporting endpoint devices required.
  • Project/process management experience required.
     

Technical Skills: 

  • Demonstrated proficiency and expertise with personal computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems. 
  • In addition, should have most or all the following knowledge and experience:
    • MCSE and experience in Windows systems administration, systems monitoring, troubleshooting, installing and configuring Windows, and patching and securing the Windows Operating System.
    • Basic knowledge of server virtualization concepts, imaging, and configuration management.
    • Basic scripting knowledge such as Windows PowerShell, VBScript, and DOS.
    • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities.

 

Other Job Qualifications: 

  • Excellent oral and written communication skills. 
  • Effective interpersonal skills and collaborative style to include teamwork and team building ability.  
  • Understanding of contractual agreements.
  • Ability to work independently and drive assigned tasks through to completion.
  • Understands the discipline of business process management.
  • Effective conflict management and negotiating skills.
  • A self-starter with a strong willingness to learn and accept instruction.
  • Capacity to take initiative, and ability to accept change and adapt to shifting priorities.
  • Willingness to identify problems and come up with creative solutions.
  • Willingness to become a 'subject matter expert' in multiple support areas.
  • Possess critical thinking, analytical ability, and problem solving skills. Able to think and react positively and professionally even in stressful situations.
  • Effective time management and prioritization skills.
  • Ability to work flexible hours including holidays, weekends and evenings as needed and assigned.

 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Information Technology
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Jun 15, 2017, 11:10:14 AM
Unposting Date Ongoing

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