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Fraud Investigator

Bank of Hawaii

Oahu, HI
Job Code:
  • Financial Services
Bank of Hawaii
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Job Details

Fraud Investigator-1700458

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Fraud Investigator

This position will report to the manager of the Deposit Fraud Center and will have the responsibility for the reviewing and researching customer transactions with a focus on fraud detection and mitigation. This position will interact with various business units, corporate security and risk partners to support the fraud detection and mitigation strategies of the bank. This position is responsible for reviewing and analyzing customer transactions to identify and report suspicious activity to ensure compliance with all applicable laws and regulations.  Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is also responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.


We’ll give you these important responsibilities…

  • Performs investigations of all “alerts” tasked with fraud detection and mitigation qualified as suspicious activity. 
  • Reviews, monitors and tracks the results of suspicious activity “alerts” reported. 
  • Handles technically complex accounts involving multiple relationship, tiered and complex transactions, and ACH debit involving high risk and complex fraudster schemes.  
  • Assists in developing and updating department operation policies, procedures, forms and other documentation to provide guidance and direction to unit. 
  • Has the ability to identify and recommend changes to units’ current processes to improve daily functions.
  • Receives, researches, resolves and responds to requests from branches, departments and customers.
  • Participates in the system tests of new and updated applications provided by vendors. 
  • Under the direction of the Fraud Manager, communicates with the technology group to report and resolve any outstanding issues. 
  • Participates in systems modifications and initiatives as necessary. 
  • Performs preliminary and final functional/performance testing for new or upgraded systems/applications. 
  • Participates in implementation of industry standard fraud tools.
  • Prepares and submits Electronic Incident Reports (EIR’s) to Corporate Security to provide information regarding a suspicious activity investigation. 
  • Maintains information on customers with repeat alert activity. 
  • Submits a report on any Suspicious activity investigated. 



…if you come to us with these qualifications…


  • College degree preferred or equivalent work experience



  • Minimum three years of comprehensive technical knowledge of bank operations in order to assess suspicious activity. 
  • Ability to develop knowledge of and to comfortably discuss the Bank’s products and services or experience with similar products and services.


Technical Skills: 

  • Personal computer and typing skills must include the use of Microsoft Office (Word, Excel, Access), accessing signature card images, conduct internet searches, utilize network environments and host applications. 
  • Ability to access and understand information on the various bank systems. 


Other Job Qualifications: 

  • Excellent writing and verbal communication skills and interpersonal and analytical skills.   
  • Demonstrated team player and can effectively and efficiently resolve problems but also has the ability to independently perform job functions. 
  • Administrative and organizational skills with the ability to handle multiple tasks and priorities. 
  • Must be able to work flexible hours and evenings. 
  • Must be able to move/lift boxes up to 30 lbs.      

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Jun 5, 2017, 4:34:47 PM
Unposting Date Ongoing

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