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SharePoint Administrator

Bank of Hawaii

Oahu, HI
Job Code:
Bank of Hawaii
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Job Details

SharePoint Administrator-1700159

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change. At Bank of Hawaii, we think of ourselves as forward thinking pace setters. We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our IT team who helps us succeed in offering first class service in new and innovative ways.  As a member of the Information Technology community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  It motivates us to be decisive, work together to solve problems, and never settle for less than best.


Does this sound like you?

Are you ambitious?  Want to make a difference in how your company operates? Are you a change leader?  Do you thrive in an environment that leverages your abilities as a technology champion?  Are you a self-starter and a forward thinker?  If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a SharePoint Administrator

Under the guidance of a manager or supervisor, this position is responsible for maintaining, managing and reporting on SharePoint farm and SQL servers for an assigned business unit or area in accordance with procedures and best practices.  Further, the position will be responsible for troubleshooting, documentation, providing software server support, collaborating with other technical staff, and taking steps to ensure data integrity in support of enterprise-level multi-tiered applications. If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.


We’ll give you these important responsibilities…


  • Develops and maintains systems from a given set of requirements.
  • Participates in design, code and configuration reviews.
  • Analyzes reviews and rewrites programs and systems to increase operating efficiency or to adapt program to new requirements either internally or through a BOH contracted vendor.
  • Ensures system, application configuration, and/or program code produced individually or by vendors adheres to the Bank’s standards and applicability to business requirements.
  • Provides logic, screen flows, and diagrams depicting data integration and flows from technical specifications.
  • Develops and maintains documentation of all technical development and subsequent revisions.
  • Reuses existing components in new designs and develops new code for reuse.
  • Maintains and enhances third-party software.
  • Plans and executes application and systems installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test and disaster recovery environments.

Production Maintenance:

  • Supports the production environment; logs and tracks problems; responds to questions and support requests and ensures the production environment meets service levels established with business units.
  • May lead problem analysis, initiate corrective actions and resolution and ensures status updates are provided to those impacted in support of the IMSG Service Level Agreements.
  • Assesses and communicates impact of user problems via the various communication channels.  Assigns outstanding problems to the appropriate support group/individual and ensures priorities and deadlines are established.
  • Performs regular follow-up according to procedures, and confirms resolution with user prior to closing the problem reports.
  • Maintains knowledge of assigned products and services supported.
  • Monitors system performance levels and develops the appropriate alerting and reporting processes.
  • Initiates communication with vendor and if needed, escalates with vendor management for problem resolution.
  • Implements program/system updates and enhancements in accordance with corporate policies and Information Management and Systems Group (IMSG) standards.
  • Assists in application system updates to current revision levels and ensures that processes are in place such that similar updates are applied to the underlying infrastructure and associated interfaces.
  • Maintains documentation of IT procedures, system configuration standards, maintenance and upgrades.
  • Follows risk management guidelines and procedures.
  • Ensures compliance with applicable BOH policies.


  • Develops test plans incorporating Corporate Testing Standards.
  • Independently performs testing activities.
  • Works with business partners and IMSG teams to identify and define processes for acceptance testing and reviewing results.
  • Participates in design and pre-implementation walkthroughs.
  • Works with Business partners and IMSG staff members to provide a test environment.
  • Ensures that testing results are documented and that testing approvals are received.
  • Analyzes problems and ensures resolution.
  • Participates in the development of application recovery plans.
  • Ensures application recovery plans are reviewed, tested, and documented according to corporate policies.

Systems Analysis: 

  • Provides systems and/or process analysis and design to meet functional and organizational requirements.
  • Provides input and recommends alternative solutions while costing/estimating.
  • Incorporates Bank of Hawaii information security policies and procedures into all system designs.
  • Incorporates the reuse of existing components within designs where feasible and efficient.
  • Supports full systems life cycles which include hardware or software replacement and redesign.

Business Partnership:

  • Maintains a positive business relationship with business units and partners.
  • Works with business users to understand their needs and define requirements for new or existing applications and systems.
  • Provides the business community with technical alternatives and solutions to meet agreed requirements.
  • Identifies and proposes deliverables required from multiple business groups.
  • Understands the discipline of business process management.
  • Understands business processes and provides input to business partners in support of those processes.
  • Seeks to understand business strategy and provides input to business partners in support of those strategies.
  • With direction, leads project planning sessions with clients, business analysts, and team members.
  • Proactively communicates project status and schedules

Vendor Management:

  • Has an understanding of contractual agreements.
  • Assists in managing vendor to deliver agreed-upon service levels and delivery commitments related to systems performance.
  • Addresses issues with vendor performance on production and project delivery; escalate where necessary.
  • Serves as a primary interface between the vendors and other service providers and the business, ensuring maintenance of vendor and Bank relationships.
  • Participates in contractual negotiations and recommends appropriate changes based on corporate IT standards and support requirements.
  • Develops, or assists in the development of Request for Information (RFIs), Request for Proposal (RFPs) and business cases.
  • Participates in evaluation of vendor proposals and performance taking into account corporate strategy and IT architecture standards.
  • Works with vendor to identify opportunities for innovation, cost reduction, and improved functionality and efficiencies with provided solutions.


  • Leads and participates in team events and projects.
  • Raises issues and concerns through the appropriate channels.
  • Works with peers and direct manager to address concerns and resolve issues.
  • Independent worker who drives assigned tasks through to completion.
  • Provides technical assistance and review of work for junior and peer staff members.
  • Provides coaching and guidance to junior staff.
  • Responsible for their own learning; takes the initiative to become educated and knowledgeable on topics that pertain to technology and their job.
  • Educates users on systems and processes and acts as an IT consultant.
  • Provides cross training with other team members to maintain effective back up.
  • Understands and articulates the direction of emerging technologies and their cost/benefit.
  • Participates in the evaluation and implementation of new technology.
  • Monitors trends and new developments in specific technologies.
  • Accountable for developing and communicating career goals to management.
  • Works with management to develop plan for achieving established career objectives.
  • Participates in interviews and selection of prospective new staff members.


  • Performs all other miscellaneous responsibilities and duties as assigned.


 …if you come to us with these qualifications…


  • Bachelor’s degree from an accredited institution or equivalent work experience.


  • Minimum 1 to 3 years of experience in increasingly responsible IT positions including responsibilities requiring all of the requirements and some of the preferred experience and competencies listed in the Technical Skills section below or equivalent work experience. 
  • Qualified candidate will demonstrate understanding of SharePoint  and application concepts and have experience with both SharePoint Standard and Enterprise.
  • Banking/financial industry or related field experience and project management or process improvement team experience preferred.

Technical Skills: 

  • Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems.


Minimum 2 year of experience in each of the following:

  • Supporting SharePoint 2007, 2010 and 2013
  • Supporting critical applications
  • Server administration in a Windows environment
  • Supporting internally developed applications
  • Writing/using PowerShell & STSADM commands
  • Configuration and issue resolution of Microsoft Internet Information Services (IIS)
  • Installation, configuration and error resolution for Windows SharePoint Services 3.0 and Microsoft Office SharePoint Server (standard and enterprise) 

Familiarity with:

  • Microsoft Server OS as it relates to configuration for SharePoint deployment
  • Monitoring and Provision of status health checks of the environment
  • Installation and basic configuration of Microsoft SQL Server
  • Administration, configuration and error resolution for SharePoint Server 2007, 2010 and 2013

Preferred Experience With:

  • Microsoft Office Web Application server
  • Using DocAve and AvePoint tools to administer the SharePoint environment
  • Search crawl configuration and troubleshooting
  • Installation, administration, configuration and error resolution for Excel Services, InfoPath Forms Server, Performance Point Server, Business Data Catalog, Office Web Applications server and Business Connectivity Services
  • Strong Server side troubleshooting of SharePoint (familiar with ULS, IIS and Windows logs)
  • Virtual Server deployment and configuration
  • Creation and modification of Cascading Style Sheets


Other Job Qualifications:   

  • Good oral and written communication, presentation, analytical and problem solving skills. 
  • Effective interpersonal skills and collaborative style to include teamwork and team building ability. 
  • Effective conflict management, negotiating and problem solving skills. 
  • Patient, friendly and willing to share information. 
  • Able to multi-task, innovate and be resourceful. 
  • Should be customer-focused and dedicated to follow-up.  
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Information Technology
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Apr 24, 2017, 8:51:42 AM
Unposting Date Ongoing

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