Universal Banker (Full-Time) - Ward Branch-1700140
Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change. At Bank of Hawaii, we think of ourselves as forward thinking pace setters. We are constantly finding creative ways to deliver leading edge financial services to our customers. Now, we’re embracing change with our new 21st century banking.
Does this sound like you?
Do you thrive in an environment that leverages your abilities as a good listener, fast learner, and problem-solver? Can you positively impact the lives of customers by providing financial solutions to exceed their needs? If you love challenges, and fast-paced environments your next career should be as a Universal Banker at Bank of Hawaii. Welcome to your future!
A day in your life as a Universal Banker
Leading our network of branches into the dynamic world of 21st century banking. The state of the art branch lobby will be your playing field. Working closely with the branch manager and the branch team, your role will be to educate and build lifelong relationships with our customers within this new world of banking. Here are some components of the job:
We'll give you these important responsibilities
Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating an interest and handling objections. This also includes, but not limited to: providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department.
Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks and selling traveler’s checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions. Trains new employees on operational procedures.
Identifies and secures new high and/or potentially high value consumer clients. Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services.
Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as maintains strong knowledge of all new products, programs and sales promotions.
Performs all other miscellaneous responsibilities and duties as assigned.
If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is also responsible for conducting sales and relationship management activities utilizing Excellence in Sales/Service (ESS) disciplines and behaviors.
This position requires use of a personal computer and other standard office equipment (typewriter, fax, copier, calculator, telephone). Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required. Must be able to work evenings, weekends and holidays as assigned. May be required to stand for extensive periods of time. Must be able to push/lift 30 lbs.
...if you come to us with these qualifications ....
REGISTRATION REQUIREMENT: Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
High school diploma; G.E.D. or equivalent work experience.
2 years of experience in consumer sales, marketing and customer service.
Demonstrated success in retail environment.
2 years of teller experience.
Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc.
Ability to use a personal computer and is proficient on Microsoft Office software, including Outlook, Internet Explorer, Word, Excel, and Access or similar relational database product. Demonstrated typing skills by sight.
Demonstrated verbal communication, sales, marketing and service skills, which meet Bank of Hawaii’s established standards.
Must be able to work evenings, weekends and holidays as assigned.
Must be required to stand for extensive periods of time.
Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required.
Must be able to push/lift 30 lbs.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Bank of Hawaii takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
Job Function Branches
Primary Location Hawaii-Oahu
Job Posting Feb 24, 2017, 12:44:32 PM
Unposting Date Ongoing