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Vault Services and Operations Workflow Assistant

Bank of Hawaii

Oahu, HI
Job Code:
  • Financial Services
Bank of Hawaii
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Job Details

Vault Services and Operations Workflow Assistant-1700325

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Workflow Assistant

Under the supervision of the Manager/Supervisor/Workflow Coordinator, this position is primarily responsible for overseeing the daily workflow of assigned section to ensure goals, objectives and deadlines are met. Ensures established procedures and service standards are adhered to and productivity averages are maintained.  Assists in delivering reliable, professional, Quality Service to our customers. Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.


We’ll give you these important responsibilities…

  • Controls, assigns and monitors daily workflow within assigned section(s) to ensure established deadlines are met. 
  • Performs routine operational duties to support objectives. 
  • Ensures established processing and security procedures are adhered to.  
  • Assists/ researches/ resolves/responds to all customers inquires and notification of deposit adjustments, providing Quality Service.
  • Reports performance issues requiring further action and may assist with input on progress reviews and resumes of interviews.
  • Documents/prepares/submits assigned reports in accordance to established deadlines.
  • Provides Team Support, remains flexible to assist without hesitation, with frequent interruptions. 
  • May provide assistance in various areas within the department.
  • Displays ability to communicate with internal/external customers & staff in a professional manner.
  • May perform Teller responsibilities of processing transactions/orders, cash balancing and adhering to cash handling guidelines.
  • Responsible for making sound credit decisions within assigned limits.
  • Cross-sells bank products and services.
  • Performs all other miscellaneous responsibilities and duties as assigned.


…if you come to us with these qualifications…


  • High School Diploma or GED.


  • One (1) year banking experience.


  • Ability to use a personal computer and is proficient on Microsoft Office software, including Outlook, Internet Explorer, Word, and Excel.


  • Displays good written/verbal communication skills. 
  • Ability to perform independently with frequent interruptions. 
  • Required to stand for extended periods of time. 
  • Steel Toe shoes and ear protection required. 
  • Must be able to lift/transport up to 50 lbs. 
  • Must be able to work flexible hours to include weekends and shift-work processing.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Apr 25, 2017, 10:55:39 AM
Unposting Date Ongoing

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