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Workflow Coordinator - Mail Service Center

Bank of Hawaii


Location:
Oahu, HI
Date:
10/19/2017
2017-10-192017-11-18
Job Code:
146366
Bank of Hawaii
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Job Details


Workflow Coordinator - Mail Service Center-1700834
Description

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.

 

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

 

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

 

A day in your life as a Workflow Coordinator

Under the direction of the Manager, this position coordinates workflow activities of the unit to ensure that services are delivered reliably, professionally, and that services meet the quality expectations of our customers in accordance with and in support of department and division activities.  If applicable or appropriate, assists with the business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.

 

We’ll give you these important responsibilities…

  • Coordinates activities of the work unit to ensure that established goals and objectives are met.  Maintains follow-up for assigned functional areas; monitors workflow and unit’s performance; tracks and reports performance to established guidelines and in accordance with service level agreements; provide systems support for technical functions as required. Must be able to lift/carry up to 60 pounds. Ability to work flexible hours and shift work.
  • Assists the supervisor/manager by overseeing staff performance.  Provides input into progress reviews and performance goals; may review timesheets; may prepare semi-monthly attendance reports; may track and log absences, vacations, etc.; assists supervisor/manager in overseeing staff compliance to Code of Ethics and all other policies of the bank, division, and department. Assists in managing staff members in the section including staffing and scheduling, compensation, performance management, training and development. Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.
  • Performs duties of direct reports in the event staffing levels are insufficient to meet production deadlines.
  • Contributes to the management of operating expenses.  Prepares work schedules that provides for the completion of production jobs in accordance with timeliness specified in service level agreements while minimizing overtime,  and other operating expenses.
  • Communicates and works with other shift/cost center workflow coordinators and supervisors, internal and external customers, technical support staff, and service representatives to ensure uninterrupted work flow.
  • Performs all other miscellaneous responsibilities and duties as assigned.

 


Qualifications

…if you come to us with these qualifications…

Education: 

  • High School Diploma, G.E.D.  or equivalent work experience.

 

Experience: 

  • Two years of banking experience in related positions of progressive responsibility. 
  • Previous supervisory/managerial experience preferred.

 

Technical Skills:

  • This position requires use of a personal computer and other standard office equipment (typewriter, fax, scanner, copier, calculator, telephone). 
  • Working knowledge of Excel and Wordand general knowledge of 3890, Lundy Mae IV and system printers preferred. 

 

Other Job Qualifications: 

  • Demonstrated verbal, written, and active listening communication skills.  
  • Projects positive, professional image and promotes team effort. 
  • Must be able to multi-task and work across departments and divisions.
  • Must be able to lift/carry up to 60 pounds.
  • Ability to work flexible hours and shift work. 
  • Must possess a valid driver’s license and clean driving abstract. 
  • Must be able to operate the mail vehicle.

 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Oct 3, 2017, 10:37:43 AM
Unposting Date Ongoing
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